1. Information we collect
Information you provide directly:
- Name and surname when you contact us
- Email address
- Phone number
- Company where you work
- Specific information about your HVAC-R needs
- Any other information you choose to share
Information we collect automatically:
- IP address and approximate geographic location
- Browser type and device used
- Pages visited and time spent
- Date and time of visits
- Website referrals that brought you to us
2. How we use your information
We use the collected information for the following purposes:
- Respond to your inquiries and provide technical support
- Personalize our services according to your specific needs
- Send you relevant information about our products and services
- Improve our website and user experience
- Analyze usage patterns to optimize our services
- Comply with legal and regulatory obligations
- Prevent fraud and ensure system security
3. Sharing information with third parties
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Service providers: We share information with companies that help us operate our business (hosting, analytics, email marketing)
- Legal compliance: When required by law or to protect our legal rights
- Consent: When you have given explicit consent to do so
- Emergencies: To protect people's safety or prevent illegal activities
4. Cookies and similar technologies
We use cookies and similar technologies to improve your experience on our website. For more detailed information, see our Cookie Policy.
You can manage your cookie preferences at any time through the cookie banner on our website.
5. Data security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- SSL/TLS encryption for data transmission
- Secure servers with restricted access
- Regular monitoring of security vulnerabilities
- Regular staff training on data security
- Access policies based on the principle of least privilege
6. Your rights
You have the following rights regarding your personal information:
- Right of access: Request a copy of the personal data we hold about you
- Right of rectification: Request correction of inaccurate or incomplete data
- Right of erasure: Request deletion of your personal data
- Right to portability: Receive your data in a structured format
- Right to object: Object to the processing of your data for specific purposes
- Right to restriction: Request restriction of the processing of your data
To exercise any of these rights, contact us through our contact form.
7. Data retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- Contact data: Up to 3 years after last contact
- Analytics data: Up to 26 months (Google Analytics)
- Technical cookies: Browser session duration
- Legal obligations: As required by applicable law
8. International transfers
Some of our service providers may be located outside your country of residence. In these cases, we ensure that appropriate safeguards exist to protect your personal information in accordance with applicable data protection laws.
9. Minors
Our website is intended for professionals and companies in the HVAC-R sector. We do not intentionally collect personal information from minors under 18 years of age. If we discover that we have collected information from a minor, we will delete it immediately.
10. Changes to this policy
We may update this Privacy Policy occasionally. We will notify you of significant changes by posting the new policy on our website and updating the "last updated" date. We recommend reviewing this policy periodically.
11. Contact
If you have questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us through our contact form.
Last updated: September 30, 2025